Política de reembolso

Returns

You have 30 days from delivery to request a return. To be eligible, the kit must be unused, in its original packaging, and complete with all strips, modules and accessories.

To start a return, email support@optimallighting.us with your order number. Please do not send anything back before contacting us — returns sent without an approved return authorization cannot be processed.

Once approved, we will send you return instructions. Return shipping is the customer's responsibility unless the item arrived damaged, faulty or incorrect.

Installed kits

The Optimal Kit is installed in a vehicle. Once strips have been mounted ane kit cannot be returned as new. If you are unsure whether the kit suits your vehicle, contact us before installing, or speak to a certified installer through Find a Pro.                                                                              
Damaged, faulty or incorrect items                                                                                                                                             
Please inspect your order on arrival. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos. We will replace it or refund it in full, including shipping, at no cost to you.

Refunds

Once we receive and inspect your return we will let you know whether it is  are returned to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since your refund was approved and you have not received it, email support@optimallighting.us.

Exchanges

The fastest way to exchange an item is to return the original and place a new order once the return is approved.

Cancellations

Orders can be cancelled any time before they ship. Email us as soon as possible with your order number.